Accessibility

Accessibility Standards

Eli Lilly Canada is committed to upholding the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We are committed to developing standards that break down barriers, increase accessibility, and support the dignity, independence, integration, and equal opportunity of people with disabilities. The AODA is aimed at establishing standards in the following areas:

  • Customer Service
  • Transportation
  • Information and Communications
  • Employment
  • Built Environment

Accessibility Standards for Customer Service
Eli Lilly Canada is committed to providing accessible, inclusive, and integrated customer service to each and every one of our customers. Our Accessible Customer Service Standards are intended to meet the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

To read about Lilly’s Accessible Customer Service Standards, click here.


Integrated Accessibility Standards
Eli Lilly Canada is committed to Integrated Accessibility Standards – standards that are developed to improve accessibility in the areas of information and communication, employment, and the built environment.

To read about Lilly’s Integrated Accessibility Standards Policy, click here.

To view our Integrated Accessibility Multi-Year Plan, click here.


Feedback
Eli Lilly Canada is committed to providing equal access for persons with disabilities to all of our services. To provide us with feedback regarding the accessibility of our services, you can call our Customer Response Centre at 1-888-545-5972.

If you have a hearing or speech impairment and use a TTY (Teletypewriter) device, you can use the Bell Relay Service to communicate with us. For more information about this service, please contact Bell Canada directly at 1-800-268-9242.

If you require further assistance accessing the content of this Web site or have questions or suggestions regarding the accessibility of this site, please call our Customer Response Centre at 1-888-545-5972.