Contact Us

Ask a Question About Our Medicines
For questions about our medicines, please contact Lilly Canada’s Customer Response Centre at 1-888-545-5972.

Our Customer Response Centre is open Monday to Friday from 9:00 a.m. to 5:00 p.m. Eastern Time.*

*If you are calling after hours, please leave a message and someone will get back to you the next business day. If you are seeking medical advice, please contact your health care provider. 


Contact Our Canadian Office
Eli Lilly Canada Inc.
3650 Danforth Avenue
Toronto, ON M1N 2E8
Telephone: 416-694-3221
Toll free telephone: 1-800-268-4446


Report an Adverse Event or Product Quality Complaint

Physicians, other health care providers, and patients are encouraged to voluntarily report adverse events (or side effects) involving drugs or medical devices. To report an adverse event or product quality complaint, please call our Customer Response Centre at 1-888-545-5972.


Report An Ethics Violation/Concern
If you believe that in the course of doing business we have not met regulations, or have even fallen short of our own values, please tell us by calling the Lilly Ethics and Compliance Global Hotline at 1-800-815-2481 (primary language English) or 1-855-350-9393 (primary language French), or via www.lillyethics.ethicspoint.com.