Contact Us
Eli Lilly Canada Inc.
P.O. Box 73, Exchange Tower
130 King Street West, Suite 900
Toronto, Ontario M5X 1B1
Telephone: 416-694-3221 or 1-800-268-4446
(Monday-Friday, 8 a.m. to 5 p.m. Eastern Time, excluding holidays)
Customer Service and Online Resources
If you have questions about Lilly medicines and services, contact Lilly’s Customer Response Centre at 1-888-545-5972 (Monday-Friday, 9 a.m. to 5 p.m. Eastern Time, excluding holidays). You can also submit your questions using the Patient and Caregiver Submit a Question form or click here for information about Lilly medicines.
If you are aware of an adverse event or issue involving any of Lilly’s medicines or devices, please call us at 1-888-545-5972.
Customer Service and Online Resources
If you are a health care professional in Canada, please call Lilly’s Customer Response Centre at 1-888-545-5972 (Monday-Friday, 9 a.m. to 5 p.m. Eastern Time, excluding holidays).
You can also submit your questions using the HCP Submit a Question form, or connect with Lilly Canada for medical information via @LillyMedicalCA on our Facebook page and through our Twitter handle.
Visit lillymedical.ca. This website offers medical information using a self-directed search, as well as options for submitting your questions.
If you are aware of an adverse event or issue involving any of Lilly’s medicines or devices, please call us.
If you are a journalist, please visit our media contacts page.
If you experience a side effect while taking a Lilly medicine, talk to your doctor or other health care professional. This includes any possible side effects not listed in the package leaflet.
To report an adverse event (or side effect) associated with a Lilly product please call Lilly Canada’s Customer Response Centre at 1-888-545-5972 (Monday to Friday, 9 a.m. to 5 p.m. Eastern Time, excluding holidays).
You can also:
- Mail a written report to the attention of Lilly Canada Patient Safety. For the Lilly Canada address, visit our Contact page.
- Report your experience directly to Health Canada online through the MedEffect Canada website or by calling 1-866-234-2345.
If you have a concern about the quality of a Lilly medicine or medical device, please call Lilly Canada’s Customer Response Centre at 1-888-545-5972 (Monday-Friday, 9 a.m. to 5 p.m. Eastern Time, excluding holidays).
If you believe that in the course of doing business we have not met regulations, or have even fallen short of our own values, please tell us by contacting the Lilly Ethics and Compliance Hotline via this website or by phone at 1-800-815-2481 (primary language English) or 1-855-350-9393 (primary language French). You can find up-to-date local phone numbers for most countries, where available, and you will be prompted with instructions for submitting a report consistent with local process. You also have the option to send us an email directly at [email protected].
Other options to reach us appear below:
For careers opportunities, please visit our careers information page.
All questions about funding should be made via Lilly’s grants and donations process. Please review our Lilly Grants, Donations and Funding page to learn more and to find out if you meet our criteria. If you have any questions, please call 1-866-833-2330 or email [email protected].
If you are interested in scientific partnering, tell us about your idea, technology or innovation and how we can work together to bring it to life. Visit our scientific partnering section for more information.
Connect here for information for prospective and existing suppliers.